Terms and conditions

  • Terms and conditions

——–Réservations———

A 30% deposit is required on booking and the balance must be settled directly on the boat. Any bank charges levied by the sending bank relating to transfers to PhoceaMekong must be paid by the Client/Agent.

———Alteration of Tours and Force Majeure———
Supplier reserves the right to alter arrangements or cancel the operation of a schedule should it be necessary for reasons beyond the control of the supplier. It is essential to understand that in Cambodia local conditions are not always predictable and such occurrences as weather extremes, low river water level etc. can and do from time to time cause delays, frustrations and diversions from the planned route. The company will do its best to minimise inconvenience but cannot accept responsibility for matters which are clearly beyond its control.
Very rarely, we may be forced by Force Majeure such as a war, strike, riot, crime, or an event described by the legal term “act of God” (such as flooding, earthquake, or volcanic eruption) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.

———Complaints———–
If there is cause for complaint whilst on holiday, then this must be brought to the attention of the General Manager or his appointee who will do their best to rectify the situation. It is unreasonable to take no action whilst on holiday and then to send an Email of complaint upon return. However, should the problem remain unsolved then a complaint should be made in writing to the supplier within 28 days of the completion of the holiday.

———Health ———–
Current health advice should be sought at time of departure from a reputable travel clinic or medical practice, but currently no vaccinations are mandatory for travel to Cambodia.

———–Personal Insurance————-
PhoceaMekong cruises is insured with the company “FORTE international insurance”, a company recognized for its seriousness, including passenger liability. However, it is always preferable that passengers are individually insured. This travel insurance must cover personal accidents, medical expenses, including evacuation and repatriation, cancellation of travel and loss of personal effects.

————Passports and Visas————–
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. We regret we cannot accept liability if you are refused entry into the country due to failure on your part to ensure you have a valid travel document (such as a passport) and the necessary visas.

This post is also available in Français.

Leave a Reply

Your email address will not be published. Required fields are marked *